Return & Refund Policy
Last Updated: August 11, 2026
We want customers to be satisfied with their purchases from Velory Sports. This policy explains our general return and refund procedures.
30-Day Return Policy
Eligible products may be returned within **30 days of delivery**.
To qualify for a return, the product must generally be:
* Unused;
* In substantially the same condition in which it was received;
* Returned with its original packaging when reasonably possible; and
* Accompanied by proof of purchase.
To request a return, contact **[VelorySupport@outlook.com](mailto:VelorySupport@outlook.com)** before sending the product back.
Non-Returnable Items
For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened or used, where permitted by applicable law.
Products specifically marked as final sale or non-returnable before purchase may also be excluded from voluntary returns, subject to applicable consumer protection laws.
This restriction does not eliminate any rights customers may have regarding defective, damaged, incorrect, or otherwise legally nonconforming products.
Damaged or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect product, contact us promptly at **[VelorySupport@outlook.com](mailto:VelorySupport@outlook.com)** and include your order number and, when helpful, photographs showing the issue.
We will review the request and provide an appropriate solution.
Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.
Instructions and the applicable return address will be provided after a return request is approved.
Please do not return products without first contacting us.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the **original payment method**.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
Exchanges
If you need a different eligible product or replacement, contact us at **[VelorySupport@outlook.com](mailto:VelorySupport@outlook.com)**. Availability of exchanges depends on current inventory.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
Contact
For returns, exchanges, or refunds:
Velory Sports
Email: VelorySupport@outlook.com